Have just returned from my walk. I had to go for a walk to calm myself down. Rather than go "off-my-tree", I'm going to now calmly right this little piece of feedback for Sony. I found out this morning that Sony will NOT cover the repairs of my Vaio because when I took it to Harvey Norman Repair guys (where I purchased it), I gave them the wrong VAIO computer cord. So of course, when they repairs guys plugged it in, it buggered up the motherboard. The motherboard apparently costs $1500 to replace.
Why am I cranky? Where to start.
1)You, Harvey Norman repair guys, can tell from the look of me & the stuff that comes out of my mouth, that I'm pretty hopeless at all things technical. I've been coming to you blokes for at least five years to get stuff repaired and fixed etc. Don't you know me? Don't you know that I have no frigging idea about what I'm doing. Couldnt' you have worked out that when the cord wasn't working, that perhaps "that silly woman" bought us the wrong cord? Didn't it click a little bit earlier, that maybe, just maybe, she's given us the wrong one and that we should take it out before it melts something? Maybe??????
2)You, Sony. For the record, my household actually has four Sony Vaio computers. I'm typing this on an old one - must be about three years old. I use it everyday, averaging about three - five hours a day - probably more. It has a missing "a" key, the "c" key gets stuck. But I love this old girl. My husband, a visual artist, has two Vaios. Then there's the broken one. We have sooo much Sony stuff in this house. I'm telling you this because I want you to understand that we are loyal, loyal, idiotically loyal. My husband fell in love with you when he was a teenager - with the Sony Walkman that I think still works, then Sony CD walkman that we've handed down to our 12 year old son. We're like those voters who vote the same political party their parents & grandparents voted. We're loyal - why can't you be loyal to us? I'm not talking about the warranty either. I'm talking about DESIGN.
When designing computers, remember that households will keep them & use them for sometimes three or four years. In three years so many things can happen - (change jobs, have babies, relatives die, move house, move house again, finish uni, start uni) - its sometimes impossible to keep track of all the bits & pieces that your computer comes with. Why can't your fabulously talented designers come up with ways of making the computer user friendly three years AFTER you've got my money? Here are some of my suggestions:
- Maybe make the model numbers bigger (gigantic even) on the cords/battery thingy & on the computer itself;
- Make computers of the same make/model have compatible cords (like my Nokia phone - I only buy Nokia because I can use & re-use my old Nokia phone chargers). I'm a non-techie - I didn't know the impact of putting a different cord into computerwould be - geez it doesn't worry my phone... maybe this will work.
I have an black cord elephant graveyard at my house (see below). This box contains cords, powerpacks, some old Qantas head phones, and all kinds of "black" plastic stuff that I've accumulated over the years. I can't remember what half of its for, but I won't throw it out because I might remember one day.
I love you, but you don't treat me right. You take my money, then you throw me away. I want to come back to you. Please help me to stay. Don't just design beautiful computers (and glossy advertisments) to get my money and then dump me. I'm trying to keep loving you. Maybe we should go to counselling? I'll be better. I promise. I'm going to get little plastic colour tie things to label my cords. I'll pay my 14year old to tackle the black cord box. I'd even pay money to get the motherboard fixed. But please can't you help me to? Design computers for chaotic, busy, real-life-gets-in-the-way families who need clearer designs/markings/instructions etc. I'm thinking of you.
I love you. Leesa